Companies are shown in order of their real customer rating, sourced from Google, BBB, and other public review platforms. See our full company research for sources and dates.
Floor Coverings International operates as a franchise network with its signature "Design Center on Wheels" mobile showroom bringing samples to your home. Because it's a franchise model, review quality varies meaningfully by which local franchisee serves your area — check reviews for your specific local franchise, not just the parent brand.
Refloor's 4-Part Lifetime Guarantee (including pet damage) and 5-day install promise stand out in the Midwest markets (MI, IN, OH, IL, KY) it serves. Reviews heavily credit individual named sales reps and installers for a smooth, well-explained process — ask for your assigned rep's name and confirm scheduling directly with them.
Empire Today's core pitch is convenience — a shop-at-home consultation with next-day installation available in most markets, and the widest in-stock material selection of any national flooring retailer. Reviews are split: installer-day experiences are frequently praised, while a recurring pattern involves slow warranty/service response on product issues discovered after installation. Get warranty terms and a direct service contact in writing at the time of sale.
50Floor brings flooring samples directly to your home for selection and quoting, backed by a Gold Star Installation Warranty and a distinctive "Love Your Floors" program that credits 50% of your flooring cost toward a future upgrade. As with any shop-at-home flooring purchase, get your installation timeline and warranty terms confirmed in writing before you sign.
Express Flooring serves the Southwest (AZ, TX, NV, NM, OK, CA) with same-week installation in most markets and a lifetime labor warranty. Reviews consistently praise installer professionalism and job speed; note that their stain warranty requires proof of annual professional cleaning, so keep those receipts.
National Floors Direct built its brand in the Northeast with a "We Bring the Store to Your Door" shop-at-home model and a 15%-below-competitors price guarantee, but its confirmed active footprint now reaches well into Florida and Houston, TX too — broader than the Northeast framing suggests. Reviews are positive on sales-rep knowledge and installation speed, with a recurring theme around missed or rescheduled appointments — confirm your install date in writing and build in some schedule flexibility.
| Company | Rating | Reviews |
|---|---|---|
| Floor Coverings International | ⭐ 5.0 | 146 |
| Refloor | ⭐ 4.9 | 2,253 |
| Empire Today | ⭐ 4.6 | 2,878 |
| 50Floor | ⭐ 4.6 | 3,295 |
| Express Flooring | ⭐ 4.3 | 3,003 |
| National Floors Direct | ⭐ 3.7 | 476 |
The right flooring installation company depends on your budget, project scope, and location. Here's what to look for:
These are the questions homeowners ask most often before starting this project - what it costs, how long it takes, what a fair quote looks like and which details change the price. Each answer below is written to stand on its own, so you can read just the one you need.
